Terms & Conditions

RATES

• All rates are quoted in USD.
• Rates exclude park or conservancy fees, concession fees, and the Tanzanian Tourism Development Levy unless otherwise stated.
• NCAA camp fees must be paid in full with the accommodation. TANAPA camp fees are payable directly at the park gate by the operator/guest.
• Rates are subject to change without prior notice due to factors beyond our control, including taxes, levies, and operational costs.

PRIVATE GROUPS

• Camp exclusivity can be arranged upon request. Additional tents or beds can be added to accommodate larger groups where possible.

BOOKING PROCESS

For Reservations:

• All bookings must be made in writing via our Tanzania office or any other designated email contact provided.
• Booking requests made more than 42 days prior to arrival:
  • A provisional booking will be held for up to 14 days.
  • A 10% non-refundable booking fee is required to confirm the booking.
  • Full payment is due 30 days prior to arrival.
• Booking requests made within 42 days of arrival:
  • A provisional booking will be held for up to 7 days.
  • Full payment is required immediately upon confirmation.

CANCELLATION POLICY

Cancellations and amendments must be made in writing. The following cancellation fees apply:

• Prior to 42 days: 10% of the booking fee will be retained.
• 41 to 30 days: 40% of the total rate will be retained/charged.
• 29 to 16 days: 65% of the total rate will be retained/charged.
• 15 to 0 days and no-shows: 100% of the total rate will be retained/charged.

COVID-19 POLICY

• Amendments or cancellations due to COVID-19 travel restrictions may allow for partial credit for future bookings, provided proof is submitted.
• Specific conditions apply based on the days prior to arrival:
  • 30+ days: 10% retained, remainder held as credit.
  • 15 to 7 days: 65% charged (35% retained, 30% as credit).
  • Less than 7 days: 100% charged (50% retained, 50% as credit).

PAYMENT POLICY

• Upon confirmation, an invoice with payment details will be issued. Payments must be made by bank transfer or other approved methods.

CHILD POLICY

• Children aged 6 to 15 are charged 50% of the adult rate when sharing with a full-paying adult.

MEALS AND SPECIAL DIETARY REQUESTS

• Any special dietary requirements must be communicated at the time of booking. The camp will strive to accommodate all reasonable requests.

LIABILITY

• Safari Haven Camp accepts no liability for incidents, injuries, or losses occurring at the camp or during travel to/from the camp.
• Guests are required to sign an indemnity form upon arrival.

INSURANCE

• All guests must have comprehensive travel and health insurance, including coverage for emergency evacuation and COVID-19.

CONFIDENTIALITY

• Any personal information gathered for reservations will be securely destroyed after the safari.

CHANGES TO TERMS AND RATES

• Safari Haven reserves the right to amend rates, terms, and conditions at any time due to unforeseen circumstances or changes in taxes, levies, or fees.